Refund policy

REFUND & CANCELLATION POLICY

 

Returns:

You have 5 days from the date your package is delivered to request a return.
Unfortunately, we can’t accept any requests submitted after that period.

To qualify, the item must be in brand-new condition, completely unused and unopened, and remain in its original, factory-sealed packaging. Please include your order number or receipt with your request.

If you’d like to start a return, contact us at info@soundfamilycollectibles.com.

Once we review your request, we’ll send you clear instructions on how and where to send the item back.
Please note: customers are responsible for return shipping costs.

Every approved return is subject to a 10% restocking fee.
This covers the time and administrative work required to process the return, as well as the rapid price changes that often occur in the market for Japanese, Korean, and Chinese collectible products.

Refunds:

After your return arrives and is inspected, we’ll let you know whether it meets the refund criteria.
If approved, your refund will be issued within 5–7 business days.
Depending on your bank or credit card company, it may take a few extra days for the funds to appear on your account.

All refunds and cancellations are charged a 10% processing fee.

Please note that pre-order items are not eligible for returns or refunds!

We also maintain a 14-day window for refund or cancellation requests.
If your order was placed more than 14 days before your request, we’re unable to process it.
This helps prevent last-minute cancellations after new product releases begin shipping.

Discounts:

Discount codes must be entered before completing your order.
Once the order is placed, we’re unable to manually apply or modify discount codes.
If you decide to cancel your order because a discount wasn’t applied, the 10% cancellation fee will still apply.